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Unlocking a User’s Account

Administrators may receive requests from users to unlock their account after their password had expired and the grace period has run out. When an account is locked, it can be unlocked by a user with Password Policy permissions.

In the case of maximum failed logins, the system can be configured to temporarily lock the user account for a preconfigured period of time. The administrator can override the temporary lock, or the user can wait until the lockout time is over.

To unlock a user account

• Open the Contacts or Staff register from the Organization work area.
• On the Staff or Contacts page, click the user account to modify.

The user Main page displays.

• On the page menu, click Edit to enter edit mode.
• Click Account.
• On the Account Status line, click Unlock Account.
• In the Unlock User Account dialog, enter a reason for unlocking the account in the Notes field. This field is mandatory.
• Click OK.

The Account Status line is updated to display Not Locked.

The user can now log in to Proliance with their current password. To lock a users' account, see "Locking a User Account".